RACS Return Policy

Terms and Conditions

Methods of Payment: All major credit cards are accepted.

Buyer-approved custom products that are made within RACS specifications are not returnable.

Prices: All prices are in U.S. dollars, FOB Northwood, IA 50459. All local, state or other taxes, (if applicable) are the responsibility of

the purchaser.

Sales Tax: Will be added to the order for customers in Minnesota and Iowa. If you have a Tax Exempt Certificate, please email

accounting@adaent.net. For all other customers, the customer assumes full responsibility for applicable taxes.

Freight Charges: Freight is due at time of order. Please note that any special handling requirements must be noted at the time the order

is placed, i.e. residential.

Weights: Shown as approximate and do not include packing materials.

Delivery & Receipt: All deliveries must be inspected upon receipt and signed for AFTER shipment is deemed acceptable. If time does

not permit, acknowledgement receipt should be signed “pending inspection.” This process will provide the detail necessary to file a

damage claim with carrier if necessary.

RACS’ Customer Service

Department. When reporting damage, be sure to hold all containers and packing materials for inspection and take photos of the said damaged goods, to then be submitted to RACS as part of claim process. Claims must be filed with Ridglan

Animal Care Systems’ Customer Service Department within 15 days of receipt of shipment to qualify for credit towards replacement.

Cancellations Policy: Orders may be canceled within 24 hours without penalty. Cancellation of order after 24 hours may be subject to restocking fees per our company terms.

Returns: No merchandise is to be returned without first obtaining written authorization from RACS. Please advise of order number, order date, and reason for your return. Any authorized merchandise must be carefully packed and in saleable condition to be accepted for return. A 50% re-stocking charge may apply on all returned merchandise when error is not the fault of RACS. The customer is responsible for freight charges incurred for returned product. All returned products must be shipped insured.

Warranty Specifications: Consult RACS’ Sales or Customer Service Department for a written copy of our limited warranty and detailed specifications about our product line. RACS has a policy of continuous product improvement and reserves the right to discontinue or change specifications without written notice.

Contact Us

Financial: accounting@adaent.net

Customer Service and all other inquiries: sales@racs.net

Or call 800-338-3178 between 8:00 a.m. and 4:30 p.m. Central time Monday through Friday.